Shellpoint Partners, LLC Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt was discharged in bankruptcy

Shellpoint Partners, LLC Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was discharged in bankruptcy Ohio

In - my spouse and I had to file chapter - bankruptcy due to the economy dropping and me losing my job. This loan that is being reported was attached as a - mortgage in was included in our bankruptcy, we have all documents supporting this. The loan was originally thru - which then later was turned over to Resurgent - in - we still owed them - the bankruptcy courts did file a motion and had this loan stripped/voided officially in - leaving us responsible for the amount chapter - bankruptcy agreed on of - was paid on the principal amount due. It was paid off by the end of our bankruptcy in - -. So in the middle of all this somehow the loan was transferred or sold to New Penn Financial services which kindly removed all false info reported to the credit bureaus and we have been fine with them, but when they sold the loan to Shell Point Mortgage Services. Things went very badly Shell Point who is now unfairly reporting to the credit bureaus saying we are 120 days late, since - -, and our last payment to them was for - in - of


-, by - was considered stripped/voided in the bankruptcy and the only way we know it is in fact the same loan is because we matched the acct last - numbers they show on the account to the Resurgent - acct that our loan at the time was being paid back too. This was an original - mortgage loan from back in - -. Shell Point Mortgage Services keeps sending false update payment info to the credit bureaus and they are reporting false information about this acct. We need help. Our hands are tied We have - - Firm helping us get all our credit reports corrected, but Shell Point stays - step ahead of them and keeps changing it, they started doing this to me and my spouse last yr in - and keep falsely sending incorrect information about this dead acct in order to keep hurting our credit. We need them to stop!!! We ca n't do anymore we have proven all our info, and what happened in the bankruptcy to Shell Point, to - -, and to all - credit bureaus we do n't know what else we can do. Please help!!! We ca n't afford to hire an attorney to sue this company for harassing us by unfairly reporting false information and updating it whenever they want with the credit bureaus making it look like a current 120 day late acct, when it is not!!! We have recently discovered - - -, Resurgent - - -, New Penn Financial and Shell Point are all related companies, which in turn makes it to where the loan is still being pursued by the same company included in our chapter - bankruptcy.

Shellpoint Partners, LLC customer in Ohio
Jun 09, 2015

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more