Capital One Credit Card Complaint

Billing statement

Capital One Credit card department,

Billing statement Florida

My company has a credit card account with Capital One. They have been charging interest on this account even though the card is paid off every month. We have to call them each time to obtain the credit for the illicit interest charge. Capital One considers a payment late if not received on a particular date and does not consider the post mark date as the date of payment. If Capital One receives the payment - day or - days later than the published due date the annual percentage rate increases to 29.4 % which seems predatorial.

Capital One customer in Florida
Jun 08, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneBilling statement1.1%55.4%23.2%9.0%2.6%8.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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