GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Closing/Cancelling account California

This complaint is regarding - - - - issues with my account ; auto-payment, returned payment on -/-/-, and the closing of my account. Auto payment : I received a notice that stated that because my checking account information was incorrect, an automatic payment '' was returned. This information concerned me because I did not sign up for auto-pay. I called on -/-/- and spoke with - regarding my concern about fraudulent activity because I never signed up for this service ; my thought was that someone was trying to get my checking account number. After she reviewed my account with a supervisor, I was told that the issue was resolved, my account had been noted, and that there will be a fraud alert put on my account. A week later I received a letter stating that the auto-pay '' had been terminated. On Wednesday, -/-/-, I checked my account online and found that it had been closed due to the returned payment. The customer service representative that I spoke with was very quick to dismiss my concerns, I requested that she transfer me to a supervisor. Supervisor


was returned, my account was closed. According to Synchrony's/Chevron 's representatives - I signed up for auto payment on -/-/- and yet only - payment posted in -. Again, I never signed up for recurring payments. After my conversation, the charge for $25.00 on -/-/- is no longer showing on my online payment activity. The payment was denied due to incorrect account information, yet the payment that I made posted. Returned payment on -/-/- : A payment made on -/-/- in the amount of $200.00 cleared my checking account on -/-/- ; I attached a copy of the transaction number from my checking account, and requested that they please make the adjustments. Instead, Synchrony's/Chevron sent me copies of - statements and a post dated letter telling me ( for the - time ) that my account had been closed. I have requested that a resolution of this matter will allow them to reinstate my account as well as credit my account for the $200.00 payment on -/-/- that has been noted as returned '', however, I have been told that the matter has been resolved, my account remains closed and it has not been credited the $200.00. I have warned the creditors that I am filing a complaint and now they are stating that it is a corporate matter and will take yet another 30 days to resolve. In the meantime, this is affecting my credit score. Finally, during my last conversation with representative -, I was required to give my full checking account number ; this also concerns me that this sensitive information is required from someone who can not resolve the issue