SunTrust Bank Money Transfers Complaint

International money transfer Fraud or scam

SunTrust Bank Money transfers department,

International money transfer Fraud or scam Florida

I made a deal via -. The seller wanted to be paid via wire transfer. I contacted - through live chat '' and - approved it. I wire transfered the money. - -, -, I made the wire transfer from my Suntrust Bank accout to the seller 's account at - Bank. Following the transfer the seller contacted me and asked me change the - account where the money was getting transfered to. I contacted - again to inform them of the seller 's request. The - receptionist asked me the item 's ID number, I gave it to her ( - ), she told me that they had no such item listed. I asked to speak with her superviser who aknowledged the item and the transaction and told me that it was a scam and to try to get my money back. I returned to Suntrust bank and asked to stop the wire transfer. The teller told me it was too late to stop the wire transfer ; however, for a $25.00 fee we could fill out a form to avert - - that the transaction was fraudlent and try to recoup the money. We did that and are now waiting to hear from - -. My intent is to get my money back. Can you help me?

SunTrust Bank customer in Florida
Jun 02, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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