U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Nevada

-/-/- we received a copy of the BPO which stated the home was occupied ( home is empty and vacant ) and there were no photos of the inside of the home and this was an interior BPO ''. -/-/- We tried to escalate over the phone to speak to the Negotiator or their manager and was denied the information and said all we can do is dispute the bpo, we advised that this counter is n't justifiable as the BPO has repairs outlined but the as-is and as-repaired value were the same despite the bpo agent never even entering the property to assess the condition. They would not let her escalate. -/-/- - emailed the Negotiator - - who responded stating they ordered a new BPO through a new vendor, so even he agreed it was unjustifiable. -/-/- Negotiator emailed the new - We emailed - request the Negotiator and addressed that this BPO has comps over - mile away, the comps square footage is over the subject property, closings took place over 6 months ago. There were no adjustments to the value based off


us. -/-/- We emailed the Negotiator our - and supporting comps to add to the dispute reviewSince then we have followed up for status on -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and have emailed the Negotiator for update via email -/-/- and -/-/- with no response. We escalated on -/-/- and on -/-/- I was advised that the dispute will take another 1 to 2 weeks. I escalated again -/-/- and another update of 1 to 2 weeks was noted on the file and talk of ordering new bpo. To this date, no new bpo has been ordered. We have informed the Negotiator and several Relationship managers that this buyer is about to walk and no one has expedited the file. Since no one has expedited the review, the home has been broken into - times and now the floors are covered in vomit and holes kicked into the walls. The banks lack of effort has put this vacant home in harm of being vandalized and possibly obtaining squatters. The client and us feel the bank has no concerns and no intentions on getting this reviewed properly or rendering a decision. They would rather force us to relist and possible obtain more issues with the home.