Ditech Financial LLC Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I applied for a refinance of a mortgage loan secured by an investment property in -. The property is vested in the name of my revocable trust. I applied with GreenTree Servicing, my current loan servicer, which in turn got - involved. During the application process, an employee of - and then a couple of days later a title company employee asked for a full copy '' of my trust agreement. When I asked the - employee what her authority was for the request and asked whether they would accept a trust certification or memorandum of trust, I never received a response ( see emails attached ). Upon being asked by the title company, I did some research and learned that the law in - is the same as - where I reside. The - statute 46A-10-1013, provides :


see it, asking for a copy of the full trust agreement was unfair and made in bad faith. I am a - so I know that conditioning the approval of the transaction upon the receipt of information that a lender is not otherwise entitled to could be viewed as abusive. How many unsuspecting borrowers are being asked to provide this information when a lender has other options and is clearly not entitled to receive it??? When is GreenTree going to get its act together? I cancelled the loan application and am looking to refi with another lender because I do not want to do business with any company that can not conform its activities to those that are lawful.

Ditech Financial LLC customer in California
May 29, 2015

* Source: CFPB Complaint Database

Ditech Financial LLC response to complaint:
Closed with explanation

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Contact Ditech Financial LLC

https://www.ditech.com/
800-700-9212
https://www.ditech.com/contact-us/home-loan-specia
1100 Virginia Drive Suite 100A
Fort Washington PA 19034
Ditech Financial LLC
Ditech Financial LLC

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