Conventional fixed mortgage Application, originator, mortgage broker
Ditech Financial LLC Mortgage department,
Conventional fixed mortgage Application, originator, mortgage broker California
I applied for a refinance of a mortgage loan secured by an investment property in -. The property is vested in the name of my revocable trust. I applied with GreenTree Servicing, my current loan servicer, which in turn got - involved. During the application process, an employee of - and then a couple of days later a title company employee asked for a full copy '' of my trust agreement. When I asked the - employee what her authority was for the request and asked whether they would accept a trust certification or memorandum of trust, I never received a response ( see emails attached ). Upon being asked by the title company, I did some research and learned that the law in - is the same as - where I reside. The - statute 46A-10-1013, provides :
see it, asking for a copy of the full trust agreement was unfair and made in bad faith. I am a - so I know that conditioning the approval of the transaction upon the receipt of information that a lender is not otherwise entitled to could be viewed as abusive. How many unsuspecting borrowers are being asked to provide this information when a lender has other options and is clearly not entitled to receive it??? When is GreenTree going to get its act together? I cancelled the loan application and am looking to refi with another lender because I do not want to do business with any company that can not conform its activities to those that are lawful.
Ditech Financial LLC customer in California
May 29, 2015
* Source: CFPB Complaint Database
Ditech Financial LLC response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.ditech.com/ |
Phone | 800-700-9212 |
https://www.ditech.com/contact-us/home-loan-specia | |
Address | 1100 Virginia Drive Suite 100A Fort Washington PA 19034 |
Ditech Financial LLC | |
Ditech Financial LLC |
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