Capital One Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

Capital One Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Florida

I paid with a Check from - - - the amount of $300.00 to KOHLS, - -. They clear the check from my - - - Acct. After That KOLHS said they never cash the check because it was return. I went to - - - and the fax to KOLHS the the CHECK # -, cashed by them. After that they continue charging me the balance. I called again and ask what else I can do to prove the check was chased and never return to my acct. They request to me fax my last - Bank statements where it show -, - and -, I did fax to them. After that I still receiving letters from them collecting the -. Please help me to resolve these problem, I feel tire and frustrated, these is a violation of my consumer rights, and can damage my credit reputation. Thanks, - -

Capital One customer in Florida
May 28, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20155/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneCont'd attempts collect debt not owed0.2%89.2%2.2%7.9%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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