SunTrust Bank Money Transfers Complaint

International money transfer Money was not available when promised

SunTrust Bank Money transfers department,

International money transfer Money was not available when promised North Carolina

On - -, 2015 I initiated a money transfer Bank to Bank from my bank ( SunTrust ) to a bank in - - ( - ) in the amount of $38000.00. On - -, 2015 I sent another transfer to the same bank in the amount of $35000.00. I was informed that the funds would be available by - -, 2015. To date the funds have not been released and the bank refuses to give an explanation as to why it is holding the funds. In view of this I want my money refunded immedately.

SunTrust Bank customer in North Carolina
May 20, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints5/20141/20154/20155/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankMoney was not available when promised40.0%60.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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