Barclays Credit Card Complaint

Identity theft / Fraud / Embezzlement

Barclays Credit card department,

Identity theft / Fraud / Embezzlement North Carolina

I found fraudulent activity on my credit report in -, 2015. I disputed the information with the - credit bureaus and filed a fraud alert. I also called the - creditors to report the fraud. ( -, Barclays, and - -. ) The companies said the accounts were being closed due to fraudulent activity. I have never heard anything else back from them. I have tried to call back and am unable to reach anyone with a record of my dispute. The fraudulent activity is still being reported to all - credit bureaus and I have tried to dispute this information again. The companies ( -, -, and - ) do not investigate the fraudulent activity. They call the creditors to verify it is my account and then close my dispute. They are not investigating the fraudulent charges on my account. I have not made any purchases on these accounts. ( -, Barclays, - - ) nor any payments. My credit file shows payments being made on these accounts as well, and I have checked my banks statements for the last two years and have not made any payments on any of these accounts. I received - transaction history report from - which was about - pages long and I did not make any of the purchases on the report. I have not heard anything else from any company.

Barclays customer in North Carolina
May 19, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Consumer disputes how Barclays handled their complaint

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