U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

Gift or merchant card Fraud or scam California

In -/-/- - ( - ) - $500.00 Prepaid giftcards were depleted of nearly entire amounts through fraud ( $1300.00 ). Soon after I contacting - who turned me over to their vendor US Bank. In -/-/- I made follow up call wondering why I had n't heard back. US Bank Operator said it takes up to 120 days before I will be contacted by phone with further instructions on how to proceed. No response. I call back again and spoke to another operator in -/-/-. She has me fax all info and receipts to fraud dept. In addition, each card has a small balance still valid and unused. The operator closes the cards out but assures me the remaining balance 's will be applied in my refund. two weeks later in -/-/- I receive a refund balance of $14.00. I spoke to another US Bank operator and explain the refund amount is wrong. -/-/- I receive letter claiming I had n't filed complaint within 120 days of fraud activity and they will not refund my money. I call -/-/- US Bank supervisor informs me I had n't submitted complaint within the 120 day window from original -/-/- fraud. I inform her, clearly mistakes are being made from US Bank regarding my multiple attempts to reach a resolution. She tells me, Sorry, the case is closed, No refund. The fact they sent me a new card with a balance of $14.00 contradicts the 120 day filing policy excuse, why is that not subject to their rule also?