DriveTime Consumer Loan Complaint

Vehicle loan Managing the loan or lease

DriveTime Consumer loan department,

Vehicle loan Managing the loan or lease Tennessee

My family had outgrown our Honda and due to the lack of credit, went to Drive Time to purchase a crossover vehicle. While we were thrilled with the high interest rate or 5 year terms, we were told that it would be reported to the credit bureau and that was an ultimate plus in our book. Less than a year after getting the vehicle, I had a - issue and work was not an option. I was forced to apply for -. I applied for a loan to consolidate a few bills and make a smaller more reasonable payment than the $440.00 I was currently paying and found out that Drive Time had never reported anything until I was late. There were no positive markings from them at all. I ended up defaulting on the loan. I contacted Drive Time made a promise to make good on my loan as soon as I received my -. They informed me if they saw it ... they would take it. Moving forward ... I received my - and kept my promise with Drive Time, I paid over $2500.00 and continued making my payments. They were reporting my payments up until - of


loan. You would think this would be an easy fix. I kept my promise and did the responsible thing ... the average person would n't have paid off a vehicle that is in default and costs more than its value. Being a woman - -, I feel you get what you put in the world and so I did what I felt was the right thing. It bothers me that Drive Time hasnt. As a - person, I should n't have to make numerous calls, get a run around and no results. As of recently I owe $550.00. In - I was offered a pay off of a little over $800.00 ... which I did n't have. So this month I was told $400.00 was the best that they could do. I just feel like I 'm being hustled and drug along until the very end of my financial commitment to Drive Time. Yesterday I requested my payment history to show credits I 've received for referrals, late fees etc, so I could dispute with the credit agencies and get it fixed ... was promised it yesterday ... I still have nothing. I will forever be thankful for the blessings and Drive Time 's patience ... but the things I 've endured the last few years has made it hard to speak great about them.

DriveTime customer in Tennessee
May 19, 2015

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

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