Amex Credit Card Complaint

Credit card protection / Debt protection

Amex Credit card department,

Credit card protection / Debt protection Florida

I changed cable companies after - installed their qqequipment on my neighbors roof and their bill eas - times what had been agreed upon.I signed no contract, but noticed on my next American Express statement - had charged - on - - and - more the very next day.I immediately disputed the charge with American express who also assured me - would not be permitted to charge my Amex account again.They charged - the next month and - the following month.I agai disputed the charges, which Amex had said would n't be permitted to be even added to my account.Amex has sided with - in my dispute .How I ACCRUED 850 DOLLARS IN CABLE FEES IN - MONTHS IS BEYOND ME, BUT American E-PRESS STOPPED ME FROM CANCELLING MY CARD WITH ASSURANCES - COULD N'T ROB ME ANYMORE.Amex decided against me before they even got my letter disputing the charges.I had no contract with - and the flier they sent only had - - early termination fee with contract, which I never signed.American Express allowed an unauthorized transaction they had full fore knowledge of from - - when I made my initial dispute.

Amex customer in Florida
May 18, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints1/20122/20123/20124/20126/20127/20128/20129/201210/20121/20132/20133/20135/20137/20139/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/201511/20151/20162/20163/20164/20165/20166/20167/20168/20169/201611/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexCredit card protection / Debt protection61.6%31.3%1.0%2.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.4%52.4%26.6%7.8%5.5%6.7%0.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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