RPM Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

RPM Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I am an elderly with a mortgage on my condo with RPM Mortgage. They kept sending me letters asking for proof of insurance and provided a fax number to fax in the information. - I faxed the proof of insurance on - - and - - 2015 ; and yet I just received a letter from them dated - - 2015 saying they have purchased insurance at my expense from an affiliate of their at - time the cost of my insurance. Also, my insurance shows RPM Mortgage as the Mortgagee and the insurance company sends the RPM a proof of insurance directly as well. There is no reason why RPM should even need me to fax them proof of insurance. What RPM is doing is harassment and to sell insurance that their borrowers do n't need. They clearly have proof that I have insurance and yet their policy seem to be to ignore all evidence and just force their insurance on you. I want them to refund me the $1500.00 they charge for my insurance when I already have insurance and to stop harassment me. Thank you

RPM Mortgage customer in California
May 18, 2015

* Source: CFPB Complaint Database

RPM Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3RPM MortgageComplaint HistoryComplaints5/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3RPM MortgageLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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