SunTrust Bank Debt Collection Complaint

Credit card Communication tactics frequent or repeated calls

SunTrust Bank Debt collection department,

Credit card Communication tactics Frequent or repeated calls Georgia

- 2014 I received - checks in the amount of $1900.00 each directly deposited into my checking account. I withdrew the funds and did not find out until months later than they had insufficient funds. I had $950.00 in my Suntrust account which Suntrust debited and charged the balance to my Suntrust Credit Card. I contacted Suntrust and informed them what happened and have been making monthly payments. My credit card was connected to my checking account for overdraft protection. The checks are being invested by - - Fraud department and - - Police. Suntrust has called me - times to collect the debt. They are aware of what happened and I am making payments monthly but they have continued to call me although I have asked them not to call me. I am currently on - with many medical problems and I am not suppose to get stressed. I consider this harassment because there is nothing that I can do because I am not employed. I have paid them $900.00 within the past 3 weeks and it does n't seem to matter. I banked with Suntrust for 36 years and I expected to be treated better than this. They have treated me like a criminal. My credit card limit was $6000.00. The additional $3900.00 made my account over the limit. I am being harassed for the overage.

SunTrust Bank customer in Georgia
May 15, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with non-monetary relief

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