Residential Credit Solutions Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Residential Credit Solutions Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

My husband lost his job in - 2013. I called RCS that night and explained the situation. They told me they could n't help me until I fell - months behind. Unfortunately we did fall that far behind. I started the making home affordable paperwork. I handed all info into them and every week they state they are missing page - of - or they cant read the bottom of page -. I keep faxing every week. I call them on Monday and fax what they need the next day. By Friday they tell me they need more papers. We met at mediation and their lawyer signed off saying they have all paperwork. - weeks later I called to hear them ask for more documents. its been - yrs plus and still nothing.

Residential Credit Solutions customer in Florida
May 15, 2015

* Source: CFPB Complaint Database

Residential Credit Solutions response to complaint:
Closed with explanation

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