Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

I have never been late with a mortgage payment- I was reviewing my account on line for a pay off balance and discovered they had received my - and - payment but had not applied them. They were showing me as delinquent and were threatening to foreclose. After several calls it was discovered that my escrow/taxes had increased - and I was not notified. The first person I spoke with informed me they mailed me notification to the old address and they told me they did not have my new address on file. I proceeded to pay the extra - by phone for -/-/- and -. I paid the - payment and included the new escrow/tax amount. I had paid the normal amount in full never missing a month. They have reported me to the credit companies and my credit rating has been negatively effected. They refuse to remove the reporting. It has been a nightmare trying to straighten this out. I do n't understand how they can take my money, not apply it and not charge me any late fees but report me to the credit bureaus as over 30 days late.