U.S. Bancorp Credit Card Complaint

Other fee

U.S. Bancorp Credit card department,

Other fee Pennsylvania

I applied for the - - Visa from US Bank on - -, 2015. Prior to receiving my card in the mail I received an email from stating that the major benefit of the card ( a bonus award night ) would be going away. When I called US bank to see if they would waive the annual fee they said it was out of their control because - - was the one who made the change. I feel like this is a bait-and-switch tactic due to the fact that US Bank is still advertising the bonus award night as a benefit E-CLUSIVE to card members.

U.S. Bancorp customer in Pennsylvania
Apr 29, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

Consumer disputes how U.S. Bancorp handled their complaint

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/20121/20134/20136/20137/20139/201310/201311/20131/20142/20143/20145/20146/20147/20148/20149/201410/201411/20142/20154/20155/20156/20157/201510/201512/20151/20163/20164/20166/20168/201610/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpOther fee46.4%29.0%11.6%2.9%10.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.3%40.2%43.5%4.3%6.7%4.6%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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