U.S. Bancorp Credit Card Complaint

Advertising and marketing

U.S. Bancorp Credit card department,

Advertising and marketing Virginia

I am writing to complain about U.S. Bank. I recently applied for a U.S. Bank - - Premier Visa Signature Card credit card and was approved. One of the major reasons, I applied for the card was an advertised benefit of Bonus Award Nights '' where any award stay using - - points got the the last night free. This benefit is offered ONLY to U.S. Bank - - credit cardholders. On my - statement I received from U.S. Bank as a - - credit card holder the following notice was in the statement : Program Update Notice For Your - - VisaStarting -/-/2015 Cardmembers can earn a Free Night at a - - hotel by spending $10000.00 annually and paying an annual fee. Free Night replaces Bonus Award Night. Terms ( & conditions apply. I am upset because a benefit that was advertised when I applied for the card is being taken away with little notice right after I applied. I contacted U.S. Bank using the phone and was told they can not do anything about my complaint.

U.S. Bancorp customer in Virginia
Apr 28, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20125/20127/20128/201210/20122/20135/20136/20137/20138/20139/201311/201312/20131/20143/20146/20149/201412/20141/20152/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20165/20167/201611/20161/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpAdvertising and marketing33.7%8.4%55.4%1.2%1.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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