TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Credit reporting company's investigation Inadequate help over the phone California

On - -, 2015 around - I called to make a dispute concerning an inaccurate information on my Transunion consumer report under the FCRA. There is a duplicate hard inquiries from - - - - from - -, - - ( Soft Pull ) and - -. I was concerned that the credit report pulled on these days were the same as there was no significant changes within these periods, and that only - of the pulls was authorized. The - customer representative informed me he can not take my dispute despite what the FCRA says. I requested to speak with his Manager and She said the same thing. I was not satisfied with the response and I was transferred to - - - ( - Supervisor ) who also concluded that based on their policy they can not take my dispute or investigate it, except I contact -. I believe this is in contrary of the law, as the law does not discriminate on what type of information I can dispute.