TD Bank Credit Card Complaint

TD Bank Credit card department,

Late fee Oregon

My wife always pays the bills online and at least - month inadvance. lets just start in -/-/-. This was already paid on-/-/-, then - was paid on -/-/-, then - waspaid on -/-/-, Then - was paid on -/-/-, then -/-/-was paid on -/-/-, and finally - was paid -/-/-. Then -I received a bill with a due date of - - that included a late feefee for -/-/- of $25.00. As you can see, this charge should'NEVER ' have been applied because my wife was not just - ahead of payments but several months. I dounderstand that sometimes computer billing systems maynot understand payments made in advance so I calledcustomer service and asked to speak to a supervisor andwas handled by -. She saw the advanced paymentsyet she said she would not remove the late fee. This fee isactually a fee for paying early!! ABSURD!!! I want this - not


the very -payment. This should never have happened either. - Jewelers said we would be billed in - days butinstead we were billed immediately. When my wife noticedshe may be late if she paid online because it was alreadythe day of the due date, she went directly to - - and paipaid it with assurance that your firm would be called and the billbill be posted as paid on time. My wife listened - on thephone to make sure things were taken care of. - is nowstating that this constituted a waiver '' for a late payment. Once again this was paid on time, albeit the same day due, but every payment since then was paid in advance!! At notime was our account EVER late!!! I want this $25.00 fee takenoff of my bill, not as a courtesy but because it does n't belongthere in the - place and neither was the - incident. I alsowant - taken aside and retrained in handling customers. She ended the call with a 'smug ' Is there anything ELSE Ican help you with ''? - did n't help me at all. She alsowould n't give me her bosses name or number in order for meto climb up the chain of command. - stated that shehad the last word. Does - run your firm or does sheanswer to someone else? If she does answer to someoneelse which I know she does, she needs to be made aware ofthis. Customers are owed satisfaction not insults!! Rescindthis late fee immediately or I will take further legal action. A very dissatisfied customer!!!