BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Credit determination Colorado

On -/-/-, I applied for BBVA Compass - - - ( - ) Card and to my dismay received a message that said Your application for a BBVA Compass - - - - - - Card has been received and is currently under review. A BBVA Compass Customer Service representative will contact you soon to complete your application. If you have any questions, please call our Customer Service team at - ( - ). Please reference Application ID -. '' I promptly contacted BBVA Compass by phone on -/-/- and -/-/- about my request for a new credit card product from the bank and was told it is pending review. I have been a banking customer with BBVA Compass since -/-/-, I have a checking, savings, line of credit and an existing credit card account still active with the bank. The reason for this complaint is that, I have been lied to by BBVA Compass on my recent request, they are participating in a deceptive practice with their banking products. They have provided me an erroneous excuse as to why I could not be approved for the - - - ( - ) Card. They indicate on the denial letter that they were unable to verify my identity, however they have not done their due diligence to verify it was I that was making this request rather I have been proactive in contacting them and proving to them my identity. I have recently reviewed my credit file and found that BBVA Compass requested my credit report from - on -/-/- and has placed a hard inquiry. Since BBVA Compass is claiming the reason they could not approve my credit request is because of their incompetence in verifying my identity, I would need this erroneous hard inquiry on my - Credit Report removed within 30 calendar days.