SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Florida

I have had a checking account with Suntrust Bank for approximately ten months. Over a month ago, I lost my debit card associated with this checking account and reported it lost. The customer service agent told me they would cancel that debit card and send me a new - in about a week. A week later ( approximately ), I received - new debit cards with - different numbers, separately, by mail. I tried to activate both of them. - would not activate, with a message saying the card was invalid. The other did activate, so I continued using that - when I made debit card purchases. Over the next month, I noticed that online transactions that I had authorized using the old debit card I had reported lost, continued to be put through my account. Some examples included online memberships, like -, as well as some trial magazine subscriptions. I wondered how they were being processed, because I never updated these companies with my new debit card number. - transaction for $90.00 for a year subscription to - - was put through my checking account using the old debit card number from the one I had reported lost. I


reported lost was never cancelled, and transactions that I had previously authorized on the lost card, like online memberships, etc, were still being put through my account. The customer service agent gave me a hard time about disputing the $90.00 transaction for the subscription to - - and it took nearly a week for me to get a $90.00 credit applied to my account. The bank is considering the transaction as a case of FRAUD against my bank account and has sent me an affidavit form to fill out for a case of fraud against my bank account. This was not a case of FRAUD, as I reported my debit card lost nearly a month prior to that charge. This was a MISTAKE by the bank - - they never cancelled the lost debit card and continued to authorize transactions on it. I am reporting this because these are serious mistakes made by this bank. And for this reason, I will be closing my accounts with Suntrust Bank.