Consumer Real Estate Finance Co. Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Consumer Real Estate Finance Co. Mortgage department,

Other mortgage Application, originator, mortgage broker Florida

I contacted Consumer Real Estate Finance Co about obtaining a USDA loan to purchase a home. I was told I qualified and we started the process. I signed a contract on a house on - -, 2015. Since that time we have not closed, I have spent $1800.00 for deposits, appraisals, inspections, etc and the mortgage company has not given us any closing date. We have had to extend the contract date - and my latest expiration is - -. As of today my file still has not moved out of Underwriting and the mortgage company is not returning my phone calls or emails. They are also not returning my real estate agents calls or emails.

Consumer Real Estate Finance Co. customer in Florida
Apr 17, 2015

* Source: CFPB Complaint Database

Consumer Real Estate Finance Co. response to complaint:
Closed with explanation

Consumer disputes how Consumer Real Estate Finance Co. handled their complaint

Created with Highcharts 4.2.3Consumer Real Estate Finance Co.Complaint HistoryComplaints12/20127/20134/20157/20158/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Consumer Real Estate Finance Co.Application, originator, mortgage broker80.0%20.0%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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