Amex Prepaid Card Complaint

Amex Prepaid card department,

ID prepaid card California

-/-/15 purchased an American Express Bluebird debit card at -, - CA loaded it $ - called to cancel card, requested a - card was finally processed and mailed ( that is what I as told ) - contacted - several times to find out where my check for r efund was. I suggested that the financial institute who issued the check be notified and get status from them. Called back -/-/15 check was returned ( they had sent to my physical address, I live in rural area we pick up mail at - - - - refused to understand this. Spoke to - who assured me they would sent to my - due to the situation. She told me the check should go out within the new few days. I waited until -/-/15 sill no check, was - around, left on hold for over 1 hr or more. Found out that the - check mailed out as - again mailed to my physical address. Why would you remail to an address that was not acceptable AGAIN, even after assuring me it would not be. I even offered another solution but was turned down. This is unacceptable, it was negligence, fraud, false advertising, deceit. The insert clearly states 10days to receive a refund. I am expected to wait another month? I have suffered - stress due to incompetence of this company. I experienced financial loss, and personal loss as well.