JPMorgan Chase Consumer Loan Complaint

JPMorgan Chase Consumer loan department,

Vehicle loan Problems when you are unable to pay Texas

I purchased a -/-/- Ford Focus, from - - in - -, Texas, this car was financed by CHASE -, I made regular on time payments for over a year to them, set up on auto pay from them. They apparently sold my contract to another company, - -, without bothering to notify me. I received a phone call from a man saying he was from - on Friday, -/-/-, saying he wanted money for my car payment, not knowing who he was or what he was referring to I told him no. I tried several times to contact Chase - with negative results, then checking my bank account I found they had not debited my car payment, I continued attempting to contact them for several more days with the same negative results. On Wednesday -/-/-, I was at the grocery store when an unknown wrecker towed my car without notice. I called the - - Police and was told they had no record of the car being reposed, however when I explained what was going on the officer told me this was a civil matter not a criminal -. This Police Officer also tried to call Chase - and


or the company that towed it. and hung up on me. I tried again on the following Tuesday and she told me a phone number and initials - to contact for the car, however as of this time they have not returned my calls and she refuses to give me anymore information. My wife +has attempted to contact both the repo company identified as - '', and Chase - with the same negative results. My wife also had a vehicle financed through Chase and they sold her contract to this same company, - without any notification to us, however - did send her a letter, 3 weeks after payment was due to let us know they had her contract and if we did n't make a payment they would repossess her car. We did send them the payment and have continued with no other problems on her loan. I do n't believe this to be legal or ethical banking.