Barclays Credit Card Complaint

Other

Barclays Credit card department,

California

While visiting the - - with a friend, we were approached by a man in a hotel uniform about getting a free breakfast and tickets to use on the - - in return for attending a short seminar about the hotel. The man, -, gave us an application that asked if we had attended before, our income, and age. -, told us to put an income of $75000.00 so we would be eligible and that in the end it would costs us nothing. - led us to their office and introduced us to - and - '' ( his middle name ). The gave us breakfast in - room, then showed us a video about travel, hotels, etc an a different room. - then took us to her desk and gave us some papers to fill out with our names, date of birth, and asked to see our IDs again. This man - came next and said all of this was very affordable to vacation with their company. We - said we did n't have jobs. I told them I volunteer for -. - and - came and went. - wrote some numbers on a


cost. A different came out with sparkling cider, took out photo, and saying things like, Congratulations! '' I thought I had won something. My friend, -, said he really wanted and needed a job ; I commented that I needed - too, as I 'm only a volunteer and am on -. They said they would hire him and took his information at this point. - took us to another room with - and a different young man. I told them - I did n't understand completely. - said it was simple and I asked how much it cost and she pointed to paper but did n't not explain it and did n't give me time to read the big pile of papers before me. She said things like you sign this because you are getting a resource guide, or initial here and it means you got the folder. - and I mentioned many times that I did n't have a job and am a volunteer for the - not a worker. They said it was so inexpensive and would put it on a credit card that I was approved for but I told them I did n't want to join if I could n't afford it or use a credit card that I knew I could not pay. I emphasized that I am -, on limited income, and take medication but assured me I could pay it and enjoy an nice vacation. Upon my arrival, I spoke with my boyfriend - who saw I was very upset and confused about what had occurred. - also explained how - misled us and how I kept saying I did n't have work or money either. - looked at the papers and saw a credit card was opened in my name and charged the card over $17000.00. I did not authorize them to open a credit card account, only to check my credit. Now, I am fearful my credit will be affected because I ca n't afford any of this on my social security - income. I feel that they took full advantage of my - after telling them numerous times I was in financial hardship from dental bills. I feel my friend - was taken advantage of too because he said he had just come to the - within a month from the -. I called the office shortly after and was told the office was closed until Friday night. They sent me with a big backpack of books and catalogs ; I told them I thought I just got a small vacation not a bunch of catalogs. They said it was so easy to call the toll-free number and the staff wished us congratulations, again and again. I also contacted the Barclay bank they opened the account in and was told I could not cancel until I received the credit card by mail. The Wyndham - Company did n't take my proper full address when I noticed my apartment number missing and I do n't know if I 'll even get a card in the mail.

Barclays customer in California
Apr 14, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with non-monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more