Synovus Bank Prepaid Card Complaint

Synovus Bank Prepaid card department,

General purpose card Florida

I opened an account for a prepaid Visa card with First Progress in -/-/- to help build up my credit score and everything was fine made all my payments on time and never had any issues until I decided to close this account out in -/-/- for I was no longer using this account in I received my statement for the months of -/-/- thru -/-/- which showed they had charged me the annual fee of $39.00 when I called in to close the account in -/-/- the representative for First Progress informed me that as long as there were no charges made to my account that I would receive the refund of the $39.00 annual fee along with the balance of my prepaid Visa Card which totaled $150.00 but there would be a 60 day waiting period to make sure that there were no charges made to my account finally I received my refund in -/-/- but it was on for the amount of $150.00 and did not include the refund for the annual fee of $39.00 in which the representative for First Progress indicated I was entitled to receive so I contacted customer service with First Progress and was told I would have to write a letter to the First Progress Correspondence department to request my refund which I did on -/-/-, I received a response dated -/-/- indicating that I would have to contact customer service to resolve this issue so I contacted customer service and they said that I would have to contact the Progress Correspondence department what they are doing is giving me the run around and violating their own policies for which I have been told - different times by a Customer service representative that I am entitled to the refund of the annual fee of $39.00 as long as there were no charges mad to my account in which I have the statements to show that no charges were made.