Pollack & Rosen, P.A. Debt Collection Complaint

Pollack & Rosen, P.A. Debt collection department,

Credit card Communication tactics Threatened to take legal action Florida

Pollack & Rosen began calling me indicating that they were representing - - - - - in reference to a debt that I have with Portfolio Recovery. They began calling on - -, 2015, in which they called 4 times in that - day, but they did not leave a message. The debt is for a - - - account with -. I informed the representative from Pollack & Rosen that I had made payment arrangements - - and that I have the paperwork that outlines the payment arrangement. The Representative, -, stated that they did not have any record of this payment arrangement. He implied that he did not believewhat I said. I told - that I would contact - to make sure the arrangements were still in place. He began stating that they would file the necessary paperwork to file a lawsuit in my county if I did not make payment arrangements with them. - made a veiled threat that if I wanted to make this


arrangement. - then put me on hold and came back to the phone stating that he had spoke with their Lead Counsel '' and that Lead Counsel said that - had retained them as their attorneys and they are going to proceed with filing a lawsuit. I donot understand how a law firm can go ahead and sue you when their client has already made payment arrangements with me. I have spoken several times with - - - about this situation and they reassured me that they are satisfied with the payment arrangements that they had made with me. Also the representative informed me that - - - had made a mistake in sending my file to this debt collection attorney. I have the paperwork from - that states that they would not send my account to a debt collection attorney until after - - but they sent it on - -. I made payment arrangements with - on - -, 2015. - - admitted their mistake, but this debt collection firm was extremely rude and threatening. -, the representative from Pollack and Rosen also made the statement to me that I seem to be an Intelligent person '', which I found to be extremely condescending. I feel that I should not be harassed for the mistake that - - - made, and to which they admitted to, by this debt collection firm of Pollack and Rosen.