RBS Citizens Credit Card Complaint

RBS Citizens Credit card department,

APR or interest rate Delaware

I had opted for a balance transfer through Citizens Bank last year with 0 % promotion to defray the high-interest credit card balance I carried with another creditor. I intended to pay off my balance with Citizens Bank but unsure of when the promotion will end so, on - -, I placed a call to the bank 's customer service line and was told that the promotion will end - 2016. To my surprise yesterday Friday - -, I received a statement with a $78.00 charge which made me to call the toll-free line and the customer service representative I spoke with said The promo expired in - but there 's a new one that you can apply for ''. I felt very -, taken for a ride and ripped off as this guy was so belligerent and would not listen to my point that someone had told me on - - that the promotion was good through - 2016. Rather, he continued saying Do you have a letter to the effect that the promo ends in -? '' This is gross misrepresentation, deceit and fraud of the highest order and this company has to face the music.