Review and analysis of over 10 complaints against RBS Citizens
RBS Citizens consumers have reported over 10 official complaints related to APR or interest rate. Out of the 10 consumer complaints against RBS Citizens, 40% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 30% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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RBS Citizens Credit card apr or interest rate March 29, 2015 - I had opted for a balance transfer through Citizens Bank last year with 0 % promotion to defray the high-interest credit card balance I carried with another creditor. I intended to pay off my balance with Citizens Bank but unsure of when the promotion will end so, on - -, I placed a call to the bank 's customer service line and was told that the promotion will end - 2016. To my surprise yesterday Friday - -, I received a statement with a $78.00 charge which made me to call the toll-free line and the customer service representative I spoke with said The promo expired in - b... |