PNC Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PNC Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

PNC Mortgage forces me to pay $7.00 fee each time to make a payment online, even if weeks prior to the due date. They either force you to bank with them, which I do n't. Force you to setup recurring monthly payments, which because I get paid bi-weekly, I do n't want to sign up for as I pay my mortgage early, but differently each month. The last option is to send them a check, which still costs me money because I do n't write checks.

PNC Bank customer in Illinois
Mar 26, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

Consumer disputes how PNC Bank handled their complaint

Created with Highcharts 4.2.3PNC BankComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC BankLoan servicing, payments, escrow account6.4%76.9%3.4%5.6%1.2%3.6%2.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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