Barclays Debt Collection Complaint

Credit card Communication tactics called after sent written cease of comm

Barclays Debt collection department,

Credit card Communication tactics Called after sent written cease of comm Georgia

My - year old daughter has a credit card debt that went to collections. This debt collection agency contacted her. She gave them permission to work with me on this. They called me and I told them to email me a proposal, and almost immediately after they emailed it they began calling me again. I emailed them to stop the phone calls to my daughter, me or any of her friends or relatives and that we could continue to work together in writing. I also asked that they validate the debt. They pressed to have payment of over $1200.00 by the end of the month, which at the time was 12 days. I told them that was not possible and I needed a more reasonable payment plan. He sent me back something that had payments totaling over $2500.00 at $210.00 a month, with - payments in -. I countered that he had - payments in -, and I offered to pay - even payments of $320.00. He said that he only got approval for the settlement if I paid it by the end of the month. I told him that may be but it was his issue that he went


their company saying she wanted to get a final on this. I said you are not supposed to call me, and I am very busy. She proceeded to talk over me while I was asking her to validate the debt for me, she told me she would not call me again, and since she was talking over me, I could n't understand what all she was saying, but she said something about I 'll tell you what I 'm gon na do, and then I did n't hear anymore because I was asking her to validate the debt. I want them to validate this so that I can make a reasonable offer. I will pay what my daughter charged and a reasonable amount of interest. I need to see the statement so I can offer a fair settlement. They are unwilling to do this.

Barclays customer in Georgia
Mar 25, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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