PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Michigan

The following summarizes my issue with PNC Banks policy, and their refusal to properly rectify the consequence of their mistake. On - -, 2014 I placed a currency exchange order for - - 's at the PNC bank located at - - - in - -, Mi. This transaction is - # -. Subsequently, I picked up the money and engaged in a conversation with a bank associate about returning unused monies. At that time I was told that I could return paper money, but that they would not accept coin. On - - I went to the bank to return - paper - for approx. $ 35-40 U.S. At that time the bank associate made a telephone call to determine the exchange rate on the currency. After that call she informed me that the bank had a policy of not exchanging - with a value of less than $100.00 U.S. In response, I told this associate that I inquired about returning - when I picked it up, and no one told me about this requirement. I certainly could have brought back the required amount if I had known about it, and I told her that the bank was negligent


call from someone at the bank who identified himself as - ''. He told me that he checked out my exchange issue, and found that PNC had a policy of not exchanging - with a value of less than $100.00 U.S., and they could not make exceptions to this policy. I asked him why the bank did not inform me about this when I inquired. He apologized, and it appeared to me that local bank personnel did n't know about this policy. When I asked - about the reason for this requirement he stated, efficiency 's of scale ''. I pointed out to - that the bank had a - opportunity to make this requirement known to me in written communications, but missed that chance also. As a result of my order, I was given a written record of the transaction entitled PNC Foreign Exchange Services ''. This document should have defined the return exchange requirement, but failed to do so. I told - that I viewed this failure as additional negligence on the part of the bank. - was firm in his position that the bank would not exchange the - for me, and he suggested that I try to get it exchanged at the airport. I told - in response that I have been a member of PNC and it 's acquired banks for almost 50 years, and I would like to believe I could count on my bank for this service.