SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Florida

I 'm no longer an account holder of SunTrust. I used to be until I realized how unethical of a company that is. Let me explain to you why I believe this : For years, SunTrust advertised and promoted in big letters their - - debit card. With that card, an account holder could earn - mile for every $1.00 spent ( for debit and credit card transactions ). SunTrust even advertised that they would not put a cap on a cardholder 's ability to earn miles. Over the past - months, SunTrust must have reviewed their debit card portfolio and what they did as a result of their review is shocking : They closed all account holders who had earned above average number of miles regardless of the types of products they purchased, regardless of the length of their relationship with SunTrust, and regardless of the amount of money in their checking accounts. I know of at least - cases where SunTrust contacted - - to have the miles in the cardholder 's account reversed!!! SunTrust is clearly engaging in what is commonly referred to as bait and switch '', a marketing strategy of getting customers to sign up for a product ( that, by the way, carries a yearly fee of $75.00 ) and then, once a certain number of miles are earned, the account is closed. This is unacceptable and a regulatory violation. If SunTrust does not immediately stop closing accounts and reversing miles already earned, I 'll notify a well-known - - lawfirm to pursue a class action lawsuit against SunTrust and its - and - individually.