Navy FCU Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

Navy FCU Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure

From my understanding that - will not give extension until they get the approval from -. The first had approval for - was until - -, so with all this back and forth this did not happen due to we did not have approvals from - nor -. This is disappointing. It starting to feel like a tug of war, if we do not have this extension we can not move until this lien holder give approval. I never seen anything like this in my life and see how homeowners lose their homes. This short sale process is messy. At this point if we can not get these approvals and extension, we are going to have file bankruptcy. It is sad we had to - out of home and - member is serving his country - and I have to tell him this disappointing news.

Navy FCU customer in
Mar 23, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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