U.S. Bancorp Credit Card Complaint

Other

U.S. Bancorp Credit card department,

New York

I used a - gift card to make a purchase at - on - -, 2014. I maximized the value of the card, so I discarded it. On - -, I returned the merchandise to the vendor and a credit was issued to the gift card in the amount of $39.00. I contacted - to find out how to get the credit and have been given the run around. -, I was told to submit the first - digits of the gift card number and the tracking number to the issuing bank. I got the numbers from the vendor and submitted tehinformation to US Bank National Association. I contacted - again and was told to fax a copy of my return item receipt, my - and - name, telephone number, mailing address and email address to teh - and - Unit at -. I faxed this information on - -, 2014. As of date, i have not received any credit or response from -.

U.S. Bancorp customer in New York
Mar 20, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20125/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20154/20166/20169/201611/20161/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpOther55.3%15.9%25.9%1.2%1.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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