Review and analysis of over 16 complaints against Bank of the West
Bank of the West consumers have reported over 16 official complaints related to Using a debit or ATM card. Out of the 16 consumer complaints against Bank of the West, 31% were disputed by the consumer (i.e. the consumer was not happy with how Bank of the West responded to their complaint) and 94% were processed in a timely manner. 13% of consumer complaints against Bank of the West resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Bank of the West Bank account or service using a debit or atm card March 29, 2017 - On -/-/2017, I discovered a $160.00 fraudulent charge on my Bank of the West checking account. I had authorized a $20.00 copay charge and the doctor 's office instead charged $160.00. I called Bank of the West that same afternoon and told them I wanted to report the fraud. The csr said she would mail and email the dispute form. After waiting 4 days with no response, I sent an email to their customer service dept. The response said I should just type out my complaint with all of the pertinant information and my signature. I faxed it to the number listed. Today is the -/-/- and I st... |
Bank of the West Bank account or service using a debit or atm card November 21, 2016 - I opened a Bank of the the West account. The account came with a promotion. The promotion was get $100.00 for setting up a qualifying direct deposit. I have received that promotion. The other promotion was, " get $50.00 for making - debit card purchases each month for 2 months. '' I have met the terms for the $50.00 promotion and have not received the promotion that I am entitled to. I want the $50.00 that I am entitled to that Bank of the West has not given me.... |
Bank of the West Bank account or service using a debit or atm card August 16, 2016 - A bank in - - charges - each time a customer goes to an ATM other than theirs. They only have - ATMS, so this is extremely awkward. This is probably the case with other banks. They just got $5.00 of my money this month, and last month. This is a fine bank, but really? Also, not that I have recently bounced any checks, but in the past when I did they charge a hefty fee, which is the case with any large bank, especially if they pay the fee. In order to avoid such situations, I have gone to Payday Lenders, who charge me less than the cascade of fees that would result if I did n't h... |
Bank of the West Bank account or service using a debit or atm card July 8, 2016 - I had charges from - in my bank statement from -/-/- monthly thru -/-/- the amount initially was $12000.00 and the highest charge is $150.00. The total charges were $1300.00. I contacted the Bank and they contested the charges. The Bank representative indicated - did not dispute the charges and credited back $410.00 based on the 60 day liability but they recovered a bit more. The debit card in question had the - charges and - other charge for it 's life. I have never had insurance with -. - identified the account in question with the bank card number... |
Bank of the West Bank account or service using a debit or atm card March 18, 2016 - The problem began again - - trying to use my debit - at -. My transaction of $170.00 was declined. The card work intermittently until - - at - the fraud department declined my purchase. The problem became so bad that - - ; - Manager gave me her cell number ( - ) and instructed me to call her " at any time I was at a register or gas pump and my purchase was declined I was to call and advise her of the problem ''. - and I had a verbal agreement. - - I called customer service I spoke with - all she did was disconnect the call. I called back I spoke... |