Review and analysis of over 2 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 2 official complaints related to Fees. Out of the 2 consumer complaints against SunTrust Bank, 0% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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SunTrust Bank Prepaid card fees November 4, 2015 - We have - prepaid debit cards from Suntrust bank that had a beginning balance of $25.00. We were charged monthly inactivity fees for no activity after 4 months of not using the card, which violates our understanding of the CARD act, which only permits the charging of fees after 12 months of no activity. The terms and conditions of the Suntrust prepaid debit card are here : Inactive Account Fee $2.00 per month following 3 months of inactivity. Inactivity is defined as no transactions ( cash or purchases ) or account inquiries made on the Card account. https : - $ - in activity fe... |