Review and analysis of over 41 complaints against First Citizens
First Citizens consumers have reported over 41 official complaints related to Account opening, closing, or management. Out of the 41 consumer complaints against First Citizens, 29% were disputed by the consumer (i.e. the consumer was not happy with how First Citizens responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against First Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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First Citizens Bank account or service account opening, closing, or management June 24, 2016 - - -, First Citizens Bank has an advertisement on line, in their website https : //www.firstcitizens.com, where there is a bonus of - for opening a new checking account. However, it does n't say that the checking account is subject to credit approval. After I fill out all my information, at the end, I was denied. I thought maybe they needed more information like my Driver License and proof of address etc. However, today I received an alert, that yesterday - - Bank checked on my - credit bureau. It is an usual or not a common practice for a - bank to measure credit exposure ... |
First Citizens Bank account or service account opening, closing, or management March 24, 2016 - I went through a divorce several years ago. Thereupon, I had no idea of the existing mutual debt my x-husband and I had with with First Citizens Bank in -, -. I received no calls, notices, etc. All of the aforementioned went to my x-husband. Subsequently, he closed his account at First Citizens, and started banking elsewhere. Unbeknownst to me my SSN was still attached to this debt. Therefore, First Citizens cleaned out my personal bank account. At this point in time, I was a single mother with - daughters, and unemployed. I finally secured a job in - - and have been working on ... |
First Citizens Bank account or service account opening, closing, or management March 24, 2016 - I went through a divorce several years ago. Thereupon, I had no idea of the existing mutual debt my x-husband and I had with with First Citizens Bank in -, -. I received no calls, notices, etc. All of the aforementioned went to my x-husband. Subsequently, he closed his account at First Citizens, and started banking elsewhere. Unbeknownst to me my SSN was still attached to this debt. Therefore, First Citizens cleaned out my personal bank account. At this point in time, I was a single mother with - daughters, and unemployed. I finally secured a job in - - and have been working on ... |
First Citizens Bank account or service account opening, closing, or management March 17, 2016 - I brought my checking account to a $0.00 balance and then called customer service to close my account. First they refused to close it over the phone and said I was required to go into a branch if - is within - miles from my home. When I looked up a location there was not a local branch so the customer service rep told me to fax a letter to - to deposit operations with my full name, account number, and current address along with my signature and they would close the account. I faxed the letter and then called customer service to confirm they received it. They did confirm it was sent ... |
First Citizens Bank account or service account opening, closing, or management December 9, 2015 - Currently I have no way of viewing my Checking account online or view my Statements because I have my statements done electronically. I called the ban today to find out why I can not view my checking account online and they referenced -. When I called this number the number referenced -. I have no way of finding out how much the bank actually put me in debt on the - of - due to a bank error in their online banking. This error cause my bills to be paid out double and created an over draft. When I identified the issue I ensured I contacted the bank and emailed the bank. In - 2015 ... |
First Citizens Bank account or service account opening, closing, or management August 5, 2015 - Placed a call to customer service to learn why security questions were changed rapidly within 5 minutes of logging in/out. Upon return to www.FirstCitizens online.com to log on my security question was changed to request information where my mother was born. I did not authorize nor set this question myself. ... |