Banco Popular de Puerto Rico Application, Originator, Mortgage Broker Complaints

Review and analysis of over 13 complaints against Banco Popular de Puerto Rico

Banco Popular de Puerto Rico consumers have reported over 13 official complaints related to Application, originator, mortgage broker. Out of the 13 consumer complaints against Banco Popular de Puerto Rico, 31% were disputed by the consumer (i.e. the consumer was not happy with how Banco Popular de Puerto Rico responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Banco Popular de Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Application, Originator, Mortgage Broker Consumer Complaints


Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

April 29, 2016 - IN -/-/2015 MY WIFE AND I TRIED TO REFINANCE OUR HOME WITH BANCO POPULAR OF PUERTO RICO AND AFTER RECIEVING NOTICE OF APPRAISAL FOR $- HAVING THE DEBT AT $- ($- EQUITY) AND HOUSEHOLD EARNINGS OVER $- FOR EACH OF THE LAST 3 YEARS. AFTER 6 WEEKS WE CALLED AND TO OUR SURPRISE WE WERE DENIED OF THE LOAN BUT THEY NEVER WROTE OR CALLED AND THEY NEVER PRESENTED A WRITTEN PROPOSAL FOR WHICH WE HAD A RIGHT TO SEE BEFORE WE WOULD ACCEPT THE PROPOSAL TO BE TAKEN TO THE DECISION MAKERS OF THE BANK STAFF. WE GAVE THE BANK $- DOLLARS FOR THE APPRAISAL AND DOCUMENTATION WHICH WE NEVER SAW. T...

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Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

December 16, 2015 - I completed a Streamline Refinance application with Banco Popular de Puerto Rico and on - -, 2015 received the initial Loan Estimate. On - -, 2015 I personally signed the disclosures at the nearest branch ; this same day I was charged the origination fee. As requested by the loan originator, - -, I proceeded to gather various documents needed to complete the file, including copy of my drivers license, utility bill and copy of my Social Security Card, and all were sent by email on or before - -, 2015. On - -, 2015 I received a letter by regular mail from Banco Popu...

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Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

December 6, 2015 - I have tried several time to get this removed from my credit report IT IS NOT MINE, IT IS NOT MY NAME. - - - ACCOUNT # -, - REFUSES TO REMOVE. - - AND - - - IS not my name, so remove from my file ...

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Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

September 5, 2015 - I was denied the chance to continue an application with the - program, by Doral Bank - - -, which has dissapeared and was bought by - other - banks, because I have a HOME OFFICE in the lower floor of my house. I do not know it a - lender can really deny me this service. I really would like to refinance my mortage, so I can lower my mortage payments, just as - other - citizens have done. Please respond to my question, as I am very unknowledgeable of these complicated finantial issues and no one else has bothered to answer my question, here in - -. Thank you very...

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Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

March 27, 2015 - MORTGAGE COMPLAIN FILED BY : - - - - : - TELEPHONE : - - - - : - TELEPHONE : - : Approximately around - -, my wife - and I, - -, applied for a re-finance loan with Popular Mortgage, a subsidiary of Banco Popular of Puerto Rico. This subsidiary currently manages the mortgage which we are currently holding for the house. Everything seemed to be going well ; we completed all the paperwork and paid the application fee of $570.00. Time began to pass and we lost all communication with Popular Mortgage. I sent multiple e-mails inquiring about the loan...

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