Review and analysis of over 125 complaints against RBS Citizens
RBS Citizens consumers have reported over 125 official complaints related to Application, originator, mortgage broker. Out of the 125 consumer complaints against RBS Citizens, 30% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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RBS Citizens Mortgage application, originator, mortgage broker November 24, 2015 - My mother and I closed on the home in - -, during this time we were told by the loan officer that the mortgage payment included property taxes and insurance. Our monthly payment was -. Six months later we received a notice to for payment due for the taxes. After corresponding with the realtor and loan officer, we were told that we would not have been financially eligible to afford the additional payments with the loan. We were advised to refinance after residing in the home for a year to receive lower payments. The loan officer asked me to contact her the following -, in which I fo... |
RBS Citizens Mortgage application, originator, mortgage broker September 29, 2015 - I am writing once again to protest the possession of my stolen documents in your possession. It would help tremendously if you would address each point specifically. Please read carefully - as you have misread and avoided responding intelligently in the past : Citizens Bank - CB - knowingly processed a loan using stolen documents. - -, 2015 Letter from the Office of The Chairman - - - confirms that the stolen documents were used : Please note that the information provided does not negatively impact you financially as the documentation only provides proof that the taxes an... |
RBS Citizens Mortgage application, originator, mortgage broker July 8, 2015 - In - Citizens Bank profited by securing a loan using stolen documents. I am the victim of that fraud. Specifically : In -/-/-, Citizens Bank accepted fraudulently obtained documents for a loan application from - - in order to secure financing for his property in -, New York. Part of - - 's financial obligations included an outstanding loan on an unrelated property of which he has no ownership or rights. Citizens Bank requested payment history, proof of insurance coverage and tax information regarding this property. However, in communication with Citizens Bank, - - ... |
RBS Citizens Mortgage application, originator, mortgage broker June 30, 2015 - We took an equity line with Citizens Bank in -/-/-. After a long process to get this loan we signed the paperwork in -/-/-. We then used the money to pay contractors to do some work on our home. The paperwork was lost '', not processed '' or just misplaced and we had to duplicate some of this paperwork for months after the loan was originated. The payment set up was incomplete which caused headaches and late charges which after a full year the bank realized their errors and reversed all those charges and cleaned the record. In -/-/- I refinanced my home and closed the equity l... |
RBS Citizens Mortgage application, originator, mortgage broker June 2, 2015 - I applied for mortgage modification in -/-/-. I was current and have excellent credit. I provided all necessary requested documents by the end of -. I was told that it will close by end of - or by -. I received approval and new payment amount starting in -/-/-. My old payment amount on my mortgage is withdrawn automatically but i am getting delinquency letter. I have contacted them and they have not sent anything in writing but verbally said that i am not delinquent. I am told now that it will show on my credit as delinquency for a period of time. I was not told this at any ... |
RBS Citizens Mortgage application, originator, mortgage broker March 24, 2015 - ( 1 ) We are seniors who have - and health issues and in - of 2014 I asked our lender if they had any suggestions/help for us with our mortgage. I specifically said I was not interested in a short sale, nor were we in jeopardy of foreclosure as we have never missed a payment and did not intend to. ( 2 ) I was sent an application but said on the application I was only hoping to look at options - perhaps a different percentage rate, or possibly just a fixed rate. I tried calling numerous times trying to tell people that I just wanted to talk to someone about my options but no one would ret... |