RBS Citizens Making/Receiving Payments, Sending Money Complaints

Review and analysis of over 95 complaints against RBS Citizens

RBS Citizens consumers have reported over 95 official complaints related to Making/receiving payments, sending money. Out of the 95 consumer complaints against RBS Citizens, 25% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 27% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Making/Receiving Payments, Sending Money Consumer Complaints


RBS Citizens Bank account or service making/receiving payments, sending money

November 10, 2015 - Someone opened a unauthorized car policy in my name when my wallet was stolen I also noticed that they have been using my bank account as the funding source I did n't notice at first until my account balance was extremely low I then carefully reviewed all myTransactions an found - transaction for the general car insurance company. I called citizensBank immediately an reported the transactions as fraud then I was advised to contact the general insurance company an report the account as fraud soI did and both companies are doing a investigation. I want my money back because this was unauthori...

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RBS Citizens Bank account or service making/receiving payments, sending money

October 1, 2015 - I think Citizens bank needs to be examined for unfair and deceptive trade practices. I recently set up a recurring automatic payment to come out of my account to pay my mom 's assisted living rent each month. I set it up online through Citizens using their online bill payment functionality to come out of the account on the - of each month beginning -/-/15. I also set up to get a reminder email too. Well to my surprise I got the reminder email yesterday -/-/15 stating that they were processing it yesterday and that the estimated delivery date per their experience with - - w...

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RBS Citizens Bank account or service making/receiving payments, sending money

September 22, 2015 - Our company sought to obtain a loan in the amount of $250000.00 from - -, - -. We were required to submit a 1 % retainer for the loan, which would then finalize the requirements. Unfortunately, the firm located in -, was conducting fraudulence and walked away with our money. - - evaded all contact with our company and never fulfilled the contract we had. *Enclosed you will find all supporting correspondence and receipts* ...

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RBS Citizens Bank account or service making/receiving payments, sending money

April 27, 2015 - In - of -/-/2014 I received an offer from the Citizen 's Bank with which we have a checking account an offer to get $5.00 up to $10.00 for automatic bill payments charged to the bank 's credit card and posted before - -, -/-/2014. I did so and - payments for - and - were posted on -/-/-/-/2014 and -/-/-/2014 respectively. Yet I did not receive the promised $10.00 credit as promised. ...

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