Review and analysis of over 18 Conventional Adjustable Mortgage (Arm) complaints against Union Bank
Union Bank consumers have reported over 18 official complaints related to Conventional adjustable mortgage (ARM). Out of the 18 consumer complaints against Union Bank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Union Bank responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against Union Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Union Bank Mortgage loan servicing, payments, escrow account March 1, 2016 - I never received any notifications from Union Bank about needing proof of insurance on my mortgage. ( I verified that they have the correct email and text number, but I received nothing. ) They did have an incorrect mailing address ( which I could not have given them ), so maybe they sent something by postal mail that I never received. They proceeded to purchase hazard insurance, again without informing me, even after the fact. Then even though I have my mortgage premium on auto-pay and have never missed a payment, apparently I was getting behind and having late payments assessed because I was... |
Union Bank Mortgage application, originator, mortgage broker April 27, 2015 - In the process of attempting to get a mortgage loan for - people with FICO scores at - and -, we were given the run around in every manner you can imagine. We were operating under a 30 day escrow with a - ARM. The lenders asked for everything in our history you can imagine. I 'm not against them doing their due diligence. They should have been doing it when they were falsifying records and looking the other way. But now along comes an honest buyer with great FICO scores we 've worked hard to attain. They held up the process with day after day after day of hassling us for more and m... |
Union Bank Mortgage credit decision / underwriting April 11, 2015 - - - - In reference To our telephone conversation today - -, I am absolutely appalled by the behavior of Union Bank! One might say! I 'm guilty by association! I told you in the beginning that we did not have intentions to continue business as a -, I also sent you a letter from our accountant. I did a lot of research for you to send you certain documentation which A considerable amount of time, you have me into a very precarious position, as of - - my existing loan has adjusted to an increase of approximately $2000.00. You have taken over a month to finally let me know... |