Review and analysis of over 62 Savings Account complaints against RBS Citizens
RBS Citizens consumers have reported over 62 official complaints related to Savings account. Out of the 62 consumer complaints against RBS Citizens, 13% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 27% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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RBS Citizens Bank account or service account opening, closing, or management November 12, 2015 - Opened an account with substantial funding. - rep told me that if I added $ - the interest rate would stay at 1,35 % for another 6 months. I did, but instead, they reduced the rate to 0.27 %. I contacted them and told them that I did not agree to this interest rate and that they should close the account and send me my money back. They kept promising to fix this " mistake ''. Nothing happened even after almost 3 months of my attempts and utmost frustration. I asked them to close the account and send me my money and they failed to do that after several months. In the meantime I am losing m... |