I.C. System, Inc. Credit Reporting Complaint

I.C. System, Inc. Credit reporting department,

Incorrect information on credit report Account status Virginia

RE : acct - I spoke with - On -/-/2017 and agreed to do a pay and delete on an outstanding debt. As of -/-/2017 I paid the agreement amount of $130.00. However, since that time the debt still appears on my tradeline with all - credit bureaus. I have spoken with several agents and supervisor and recently spoke with a manager named - who on several occsians, most recently -/-/- and -/-/- who indicated information was sent to have the tradeline removed and yet it still appears. I was also advised on several times by the same manger that he would have a delete letter sent and its has now been two weeks and still no letter. Several phone agents advised that the same letter would be emailed, and still no letter. However the manager advised the letter could only be sent via mail. I have received nothing but conflicting information, and now that my debt has been paid they are refusing to remove the information from my tradeline. These collection agencies collect on accounts but then they do not honor the agreement. The requested documents are never sent and when you call, you are either disconnected or told there is nothing they can do. In my recent conversation with - he advised that they would not contact the credit agencies and that he could not control the mailing time. He also indicated they would not be re-sending a letter. This collection agency has used false practices so that I could pay the debt. Now the debt is paid and still remains on my account and is still affecting my score, although it has been paid. I was told my the initial phone agent, several agents in between and the manager that the debt would be marked as paid and DELETED BUT NOTHING HAS BEEN DONE. Please assist me in getting this matter resolved and accept my complaint against the misrepresentation of this collection agency.