Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Deposits and withdrawals California

On -/-/- a fraudulent check was deposited into my account through an ATM. On -/-/-, - withdrawls were made totaling $1200.00 at the same time the check was deposited followed by a debit transaction for $4700.00 made on -/-/-. I filed a claim against these amounts and the fraudulent check. Subsequently I have had 2 claims denied, not been able to get in contact with the representative - despite repeated messages and calling almost once a day. The claim was denied because he said that I gave out my PIN even though I did not, and let him know I had nothing to do with this and did not give out my PIN. I call Citibank almost every three days and they are unable to give me any information or help. The fraudulent check was for $8900.00. The bank did not contact me to verify, or even place the check on even a 24 hour hold nor does the signature remotely match my own. Had they not cashed this fake check without even the slightest due diligence these transactions would not have been able to occur. I tried to close the account the next week and was falsely told that


not been helpful at all in anyway. I am on my third dispute trying the receive the same money credited to my account and still unable to contact -. I even called the Citibank fraud department and had the lady on the line try to reach -, he did not answer her calls either. My first complaint was filed on -/-/-, the second was filed -/-/- and the third complaint was placed on -/-/-, almost a month after the initial fraud occurred. I told every one whom I spoke with at Citi that I would fully help in prosecuting the culprits however Citi notified me that they would not even be checking the cameras to assist. I have done everything possible to help Citibank and all they have done is run me in circles and taken good money from me in order to cover the bad money they let go.