Bank of America Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

My ex-husband applied for a loan modification with Bank of America ( BofA ), while we were in divorce proceedings but still legally married, with the hired assistance of - - and - - of the now-defunct - company in - -. - and/or - forged my financial information and my signature on the BofA loan modification application WITHOUT my knowledge or consent. Along with the application, a court transcript of a divorce settlement was provided to BofA by - - ( ex-husband ) and/or - representatives who represented to BofA that it was a final divorce judgment, which it WAS NOT. BofA accepted this court transcript as a divorce judgment despite there being no official court filing stamp or documentation to substantiate the paperwork. BofA approved the loan modification based on this falsified information and permitted ONLY - - to sign the loan documents even though my name was on the previous mortgage as well as the new loan modification mortgage. I learned about the loan modification after it was approved. I contacted BofA on several occasions to ask how they could only allow - - 's signature when we were not divorced and since my name was on


secured the loan modification that it was obtained with falsified and erroneous information, and submitted under penalty of perjury. Bank of America 's policy of only permitting one signatory on any loan that is held by TWO individuals is a violation of law. Bank of America 's Loan Modification website clearly states, " All borrowers on your loan agree to participate. '' Bank of America failed to adhere to its own policies. The forgery component is clearly against the law, and BofA 's knowledge of this and unwillingness to take corrective action is reprehensible. It begs the question, 'If BofA believed that we were divorced, and that - - was receiving this [ - - -, - , CA ] property in the settlement as stated in the -/-/- court transcript, then why did n't BofA redraft the loan modification documents to reflect - - " ownership? ''

Bank of America customer in California
Feb 28, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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