Bank of America Mortgage Complaint

Bank of America Mortgage department,

Other mortgage Loan modification,collection,foreclosure New York

I applied for a modification after having a car accident and falling behind on my mortgage. Bank of America continuously denied me claimed they never received paperwork and was very uncooperative. I made a payment towards my mortgage for - and the bank misappropriated that payment. They used it towards late fees which they increased by 100 % and interest. The payment was supposed to go towards principal and the late fees waived with the interest applied to the back end of the loan. I am tired of Bank of America and at this point I need someone who is willing to investigate my first application for a modification and why my payment was not applied correctly, along with why my late fees went from - to $ --. My mortgage is through - and they are n't helpful although they were aware of the issues that I had with Bank of America and continue to have. My name is - - my mortgage company is Bank of America and my telephone number -.