Wells Fargo & Company Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Wells Fargo & Company Bank account or service department,

Checking account Making/receiving payments, sending money Maryland

My wellsfargo card was lost and/or stolen. I reported, and received a new card. Before, my card was lost or stolen, my boyfriend and I had previosly purchased some items with -. On -/-/-, two payments were made to -. However, I did not provide my new card number to -. On -/-/-, - charged my new bank card - seperate charge amounts. They informed me that I called and told them my new card number on -/-/- at -.However, I did not provide them this information. When I called Wells Fargo to dispute these charges, they denied me the dispute. They stated that my new card number was provided to the merchant, " - '', by - -. Basically, I did not provide authorazation for these payments, I want my money back. How can a merchant retrieve my personal information without first contacting me. How can my bank provide my personal information without first contacting me. The merchant account is not even in my name, it is in the name of my boyfriend. Their has been a breach of privacy.

Wells Fargo & Company customer in Maryland
Feb 22, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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