Army and Air Force Exchange Service Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

Army and Air Force Exchange Service Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Texas

I was a member of the - - and was - in - due to injuries sustained in - I had a - - - with a $8400.00 balance in -. So far, - - - has collected a total of $8700.00 from my tax returns and an additional $1900.00 from my pay checks. I contacted - - - and they informed me that they contacted via mail back in -, but since they sent it to a wrong address, they said I forfeited a settlement and they took garnishment actions. I have not heard anything from them in 5 years, yet every time I turn around, they are taking money without me knowing. Had I not called The - - - - today, I would have never known about the garnishments of my wages. I have asked AAFES and - numerous times for a breakdown of what I owe and have yet to receive anything since -. I am a little confused on how this is the slightest bit fair.

Army and Air Force Exchange Service customer in Texas
Feb 15, 2017

* Source: CFPB Complaint Database

Army and Air Force Exchange Service response to complaint:
Closed with explanation

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